Who will actually be working on my account?
A named property accounting team plus a client success lead. Shahid Mahmood leads Client Success, Javeria M. manages portfolio reporting, and Sibtain Nasir advises on reporting structure and strategy. They stay on your account rather than rotating, so you are not re-explaining your chart of accounts to someone new each month.
What software do you work in?
AppFolio, Yardi, Buildium, Rent Manager, Entrata, RealPage, QuickBooks and MRI, among others. We take accountant access to your own instance, exactly as you would grant an internal hire, rather than moving you onto a system of ours.
How do you access our accounting software?
Clients create and administer individual user access for authorized Vertex Accounting personnel within the client's own software environment. Vertex Accounting does not provide, resell, or sublicense software access. Clients retain control over access permissions and remain responsible for administering access in accordance with their software agreements and internal security policies.
Do you work with both residential and commercial portfolios?
Yes, and they are staffed differently because they are genuinely different accounting problems. Residential work is weighted toward trust compliance and owner statements; commercial work is weighted toward lease administration and CAM reconciliation. Mixed portfolios are common and get both.